📜 Refund & Cancellation Policy

At Ecometrix System Pvt Ltd, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied, our Refund & Cancellation Policy explains how we handle such requests.

1. Order Cancellation

• Orders can be cancelled within 24 hours of placement, provided they have not been shipped.
• To cancel, please contact our customer support team with your order ID.

2. Refunds

• Refunds are applicable only for defective, damaged, or wrong products delivered.
• Refunds will be processed to the original payment method within 7–10 business days after product inspection.

3. Returns

• Products must be returned in unused condition, with original packaging and invoice.
• Return requests should be raised within 7 days of delivery.

4. Non-Refundable Items

• Certain products such as perishable goods, personal care items, and customized products are non-refundable.

5. Contact Us

• If you face any issue with your order, please reach out to us at ecometrix.global@gmail.com or call +91 6366124448.